Improving Prime Services, Angkasa Pura I Adisucipto Airports Held Service Excellence Training

“To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” (Douglas Adam)

Yogyakarta (14/04) - Located at Graha Angkasa Pura Airports I Adisucipto Airport in Yogyakarta, on Tuesday (12/04) and Wednesday (13/04), PT. Angkasa Pura I (Persero) Yogyakarta Adisucipto Airport organized Service Excellence Training Program which was followed by a total of 100 participants from man and women employees. The program was an annual program of Human Capital Section which aims to improve services by providing employees especially those in direct contact with the users of airport services.

As a speaker, Dr. Andririni Yaktiningsasi (Psychologist) managed to attract enthusiastic of all the participants, one of them by trying to give tips and tricks to all participants to recognize themselves and how to control themselves and working professionals in providing the best service to customers sincerely. Not only that, all the participants are also trained to understand what the customer needs, as well as strategies to interact and create customer satisfaction.

General Manager Adisucipto Airport, Agus Pandu Purnama in his speech stressed the importance of service excellence. “It is a challenge and a responsibility for a company, especially service companies to maintain the quality of service for customers. In the future this training is important to be followed by all employees, so that they can continue to build and instill an awareness of the importance of providing the best service sincerely to service users airport.” (Ganes / Dhika)